Refund Policy — The Black Friday Society

DRAFT v1 · 16 Oct 2026 · NOT LEGAL ADVICE · NOT PUBLISHED. Written for Alan to review. A Greek accountant or lawyer must check it before launch, especially the withdrawal-waiver wording, the gift-cancellation rule, how refunds interact with OSS/VAT and Stripe Tax, and the UK exclusion. It must match the Terms of Sale.

Last updated: [PLACEHOLDER: date]

Seller: Alan Stelios Michas, sole trader trading as The Black Friday Society · [PLACEHOLDER: address] · AFM [PLACEHOLDER] · [PLACEHOLDER: email] · [PLACEHOLDER: phone]

The short version

Certificates are delivered instantly. Once delivered, the 14-day withdrawal right no longer applies, because you asked for immediate delivery and confirmed that at checkout.
If something we did goes wrong, we fix or reissue first, then refund if we can't fix it.
Scheduled gifts can be cancelled for a full refund until they are sent.
Numbers are never reissued to anyone else, even after a refund.

1. Changed your mind?

Our certificates are digital and supplied immediately. At checkout you tick a box (not ticked in advance) confirming:

☐ I want my certificate delivered straight away. I understand that I lose my 14-day right of withdrawal once delivery begins.

Because of that consent, once your certificate has been delivered we can't offer a refund just for a change of mind. We confirm your consent in your order email.

2. Scheduled gifts

A gift scheduled for a later date hasn't been delivered yet. You can cancel it for a full refund at any time before the scheduled send time by emailing us with your order number. [PLACEHOLDER: confirm whether there is a self-service cancel link]

3. When it's our fault (reissue first, then refund)

the certificate or email never arrived,
the file won't open or download,
the certificate contains an error we made (wrong number, garbled text, a technical fault), or
you were charged twice.

What we do:

Reissue the certificate with the same number, usually within [PLACEHOLDER: e.g. 2 business days].
If we can't fix it within a reasonable time, or the reissue still doesn't work, we refund in full.
Duplicate charges are refunded straight away.

This does not affect your statutory rights for digital content that doesn't conform to the contract.

4. Your typos

Misspelled a name or savings figure? Tell us and we'll reissue it once, free, with the same number. [PLACEHOLDER: confirm limit] This is a correction, not a refund.

5. Orders we cancel

We refund in full if we cancel an order because:

it was placed from the United Kingdom (not served at launch), or
the name or message breaks our content rules (see Terms of Sale §10).

6. The "I Saved Something" bundle

If you got I Saved Something free with an I Bought Nothing certificate and that order is refunded, the free certificate is cancelled too. [PLACEHOLDER: confirm]

7. Pledge upgrades

The free upgrade from Pledge to Certified on 28 November 2026 is part of what you bought. If your upgrade email doesn't arrive, tell us and we'll resend it. A missed upgrade is fixed by resending, not refunded, unless we can't deliver it at all.

8. How refunds are paid

Refunds go back to the original payment method through Stripe, including the VAT charged.
We start the refund within [PLACEHOLDER: e.g. 5 business days] of agreeing it, and no later than 14 days. Your bank may take a few more days.
After a refund, the certificate number is retired and never reissued to anyone else. The verification page will show it as void. [PLACEHOLDER: confirm]

9. How to ask

Email [PLACEHOLDER] with your order number, the email you used, and what went wrong. We aim to reply within [PLACEHOLDER: e.g. 3 business days].

If you're not happy with our answer, see "Complaints and disputes" in the Terms of Sale. [PLACEHOLDER: lawyer to confirm ADR information]

A humorous novelty with no legal meaning.